Service Level Objectives
Overview
TPX maintains service level objectives (SLOs) for the Partner API to ensure reliable, performant integration experiences. These targets are measured continuously and inform our capacity planning.
API Availability
| Metric | Target |
|---|---|
| Uptime | 99.9% |
| Error rate | < 0.1% of requests |
Planned maintenance windows are communicated in advance and excluded from availability calculations.
Response Time SLOs
Response times measured end-to-end from request receipt to response delivery.
Conditional Bidding Operations
| Operation | p50 | p95 | p99 |
|---|---|---|---|
bulkCreateConditionalBids | < 1s | < 3s | < 5s |
bulkUpdateConditionalBids | < 500ms | < 2s | < 3s |
bulkCancelConditionalBids | < 500ms | < 2s | < 3s |
getConditionalBids | < 750ms | < 2s | < 3s |
Other Operations
| Operation | p50 | p95 | p99 |
|---|---|---|---|
createLiveBid | < 500ms | < 2s | < 3s |
acceptTransfer / rejectTransfer | < 500ms | < 2s | < 3s |
| Webhook delivery | < 5s | < 15s | < 30s |